Terms of Service
Effective Date: July 14, 2026
1. Introduction and Acceptance of Terms
These Terms of Service (“Terms”) govern your access to and use of the services, facilities, website, communications, recordings, deliverables, and related offerings provided by Northern Pulse Studios Ltd. (“Northern Pulse Studios Ltd.,” “we,” “us,” or “our”). By booking a session, submitting materials, paying an invoice, signing a quote or work order, using our services, or otherwise engaging with us, you agree to be bound by these Terms.
If you do not agree to these Terms, you must not use our services. These Terms apply to all clients, artists, producers, voice talent, podcasters, and other users of our services.
2. Scope of Services
Northern Pulse Studios Ltd. provides professional audio and music-related services, including:
- Recording sessions
- Music production
- Mixing and mastering
- Voiceover recording
- Podcast editing
- Songwriting support
- Audio restoration
Service descriptions, timelines, pricing, deliverables, revisions, and any special conditions may be specified in a quote, invoice, booking confirmation, proposal, or statement of work. If there is any conflict between those documents and these Terms, the specific written agreement will control to the extent of the conflict.
We reserve the right to determine the equipment, processes, methods, engineers, technicians, and workflow used to provide the services, subject to any express written agreement.
3. User Obligations and Responsibilities
By using our services, you agree to:
- Provide accurate, current, and complete information when booking or communicating with us.
- Ensure that all materials you provide, including audio files, lyrics, scripts, artwork, samples, and references, are lawful to use and do not infringe third-party rights.
- Obtain all necessary permissions, licenses, consents, and releases for any content you submit or request us to record, edit, or produce.
- Arrive on time for booked sessions and follow studio policies, safety rules, and reasonable directions from our staff.
- Maintain appropriate behavior in the studio and not engage in harassment, discrimination, illegal activity, intoxication that impairs safe operation, or conduct that disrupts sessions.
- Back up your own materials and retain copies of your files, as we are not responsible for loss of client-owned data except as expressly agreed in writing.
- Pay all fees when due, including applicable taxes, late charges, cancellation fees, and additional charges for extra services requested by you.
You are responsible for the content of all materials you provide or approve. You represent and warrant that your use of our services will comply with all applicable laws in Canada and any other relevant jurisdiction.
4. Payment Terms and Conditions
All fees will be disclosed in advance through a quote, rate sheet, booking confirmation, or invoice, unless otherwise agreed in writing. Unless stated otherwise:
- A deposit or advance payment may be required to confirm a booking.
- Full payment is due on the date stated on the invoice or immediately upon completion of the session or delivery of the relevant service, as applicable.
- All amounts are quoted in Canadian dollars unless expressly stated otherwise.
- Applicable taxes, including GST/HST/PST or other sales taxes, will be added where required by law.
- Any bank charges, payment processing fees, currency conversion fees, or chargeback-related costs imposed on us due to your payment method are your responsibility to the extent permitted by law.
If payment is late, we may charge interest at the maximum rate permitted by applicable law, suspend services, withhold deliverables, or cancel future bookings until all outstanding amounts are paid in full. You are responsible for paying all reasonable collection costs, legal fees, and enforcement expenses to the extent permitted by law.
We may revise prices for future bookings at any time. Previously confirmed bookings will be honored at the rate agreed at the time of confirmation unless otherwise stated in writing.
5. Cancellation and Refund Policy
Cancellations and rescheduling requests must be made in writing to ensure proper recordkeeping. The following policy applies unless a specific booking agreement states otherwise:
- Deposits may be non-refundable, except where refund is required by law or expressly agreed in writing.
- If you cancel a session with insufficient notice, a cancellation fee may apply to compensate for reserved studio time and lost business opportunities.
- If you fail to attend a scheduled session or arrive substantially late, the session may be treated as canceled and charged in full or in part at our discretion, subject to applicable law.
- Rescheduling is subject to availability and may incur a fee if the request is made within a short notice period.
- Fees for services already rendered are non-refundable.
Because our services are creative and customized, refunds for completed work are generally not available once work has commenced, except where required by law or where we expressly agree in writing to issue a refund or credit.
If a technical issue on our side materially prevents completion of a booked service, we will use commercially reasonable efforts to reschedule, correct the issue, or provide an alternative remedy, as appropriate.
6. Liability Limitations
To the maximum extent permitted by applicable law, Northern Pulse Studios Ltd. and its directors, officers, employees, contractors, agents, and representatives will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of revenue, loss of data, business interruption, reputational harm, or loss of opportunity, arising out of or related to these Terms or our services, even if advised of the possibility of such damages.
To the maximum extent permitted by applicable law, our total aggregate liability for any claim arising from or related to the services will not exceed the amount actually paid by you to Northern Pulse Studios Ltd. for the specific service giving rise to the claim during the three (3) months preceding the event giving rise to liability, or CAD $500, whichever is greater, except where such limitation is prohibited by law.
We do not guarantee specific creative outcomes, commercial success, distribution results, chart performance, broadcast acceptance, or subjective satisfaction with artistic judgment. You acknowledge that audio production is a creative process and results may vary based on input materials, performance quality, equipment, and other factors beyond our control.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable Canadian law, including liability for gross negligence, wilful misconduct, fraud, or any other liability that may not lawfully be limited.
7. Intellectual Property Rights
All pre-existing intellectual property, including our equipment, templates, methods, proprietary techniques, workflows, tools, software configurations, brand assets, and materials owned or licensed by Northern Pulse Studios Ltd., remain our property or the property of our licensors.
Unless otherwise agreed in writing:
- You retain ownership of your original content and underlying intellectual property that you provide to us.
- Upon full payment, you receive the rights expressly stated in the applicable agreement or invoice with respect to the final deliverables.
- We may retain copies of session files, project files, and deliverables for archival, quality assurance, backup, accounting, legal, and operational purposes unless you request deletion where feasible and not prohibited by law.
- Any use of third-party samples, loops, instrumental beds, fonts, stock audio, or licensed assets is subject to the relevant license terms, which you are responsible for reviewing and complying with unless we expressly agree otherwise in writing.
Unless you and we agree otherwise in writing, we may display non-confidential excerpts of completed work, project credits, behind-the-scenes photos, studio footage, or audio samples for portfolio, promotional, and marketing purposes, provided such use does not disclose confidential client information or violate applicable law.
You represent that materials you provide do not infringe any third-party rights and that you have all necessary permissions for our use of them in performing the services.
8. Data Protection and Privacy
We collect, use, store, and disclose personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and any applicable provincial privacy laws.
We may collect personal information such as names, contact details, billing information, booking details, communications, and project-related information for the purposes of providing services, processing payments, managing client accounts, improving our business operations, maintaining records, and complying with legal obligations.
We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
By using our services, you consent to the collection, use, and disclosure of your personal information as reasonably necessary to provide the services and as otherwise described in our privacy practices or required by law. Where required, we may rely on consent, legal necessity, contractual necessity, or other lawful basis permitted under applicable law.
If you provide personal information about others, you represent that you have the authority or consent to do so. You may contact us regarding privacy concerns using the contact information below.
9. Force Majeure
We will not be liable for any delay, failure, or interruption in performing our obligations to the extent caused by events beyond our reasonable control, including but not limited to acts of God, fire, flood, power outages, internet or telecommunications failures, equipment breakdown, pandemics, epidemics, labour disputes, government actions, war, civil unrest, transportation disruptions, supply chain shortages, or acts or omissions of third parties.
If a force majeure event occurs, we may suspend or modify services, reschedule bookings, or extend deadlines for the duration of the event and any reasonable recovery period.
10. Changes to Terms
We may update, amend, or replace these Terms at any time by posting the revised version or otherwise notifying you. The revised Terms will take effect on the date stated in the updated version, unless a different effective date is specified.
Your continued use of our services after the revised Terms become effective constitutes acceptance of the updated Terms. If you do not agree to the changes, you must discontinue use of our services.
11. Applicable Law and Jurisdiction
These Terms, and any dispute, claim, or cause of action arising out of or related to them, will be governed by and interpreted in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict of laws rules.
You agree that the courts located in Alberta, Canada, will have exclusive jurisdiction over any dispute arising out of or related to these Terms or our services, except where applicable law requires otherwise. You waive any objection to venue or forum to the extent permitted by law.
12. Contact Information
If you have questions, concerns, cancellation requests, refund inquiries, or privacy-related requests, please contact:
Northern Pulse Studios Ltd.
2141 84 Avenue SE, Demo, AB T2B 0H4, Canada
Email: [email protected]
Phone: +1 (403) 784-9265
13. Severability Clause
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision will be severed or limited to the minimum extent necessary so that the remaining provisions remain in full force and effect. The invalidity or unenforceability of any provision will not affect the validity or enforceability of the rest of these Terms.
Any failure by us to enforce any provision of these Terms will not constitute a waiver of that provision or any other provision.